NOT HAPPY WITH YOUR HAIR?
We’re committed to serving you. Since building long-term relationships is our top priority, we welcome the opportunity to adjust your service to your satisfaction. It may be something quickly enhanced by your Jasmine Stylist, or you may feel more comfortable with a different Jasmine Stylist. Either way, we want you to feel safe communicating with us. Given the opportunity, we will work tirelessly to ensure your satisfaction, often at our expense. Please notify us within 48 hours of your appointment if you are not 100% happy with your hair.
CANCELLATIONS AND NO-SHOWS
If you must cancel your appointment, please keep in mind that a 24-hour cancellation notice is appreciated by phone or in person. This allows us time to replace that appointment for our commission-based Jasmine Service Providers’. In the event that we don’t hear from you in time, the following service charge will be assessed…
Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount. “No-shows” will be charged 100% of the reserved service amount. Appointments made within the 24-hour period and need to cancel, must cancel within four hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
We understand that things come up and emergencies arise; in the unfortunate event that one does, please allow as much notice as possible.
RUNNING BEHIND?
If you are unable to arrive promptly for your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule and in order to provide top-notch service to our clientele, late arrivals may result in a shorten service time. If a client is more than 10 minutes late, the appointment may need to be modified, or we may see if we have another service provider who can lend a hand. In rare cases, the appointment may need to be rescheduled.
Sometimes we may run a little behind, too. We truly respect our clients’ time, and we try to make sure this seldom happens. When it does, we will do our best to keep you posted.
WE LOVE KIDS!
We love children and appreciate the fact that many of our clients want only the very best for their kid’s hair! Strictly speaking, our environment is not conducive to small, unattended children due to our cozy size and sharp, hot tools. We don’t want anyone to get hurt & we want everyone to relax. As a courtesy to other Jasmine guests and in an effort to offer a stress-free environment with a professional atmosphere, we ask that each Jasmine guest provide responsible supervision for any accompanying children in the salon.
PRODUCT EXCHANGE & RETURNS
We will gladly apply the full value of gently used Aveda products purchased at Jasmine Aveda toward another product of your choice. However, all makeup, tools, and brush sales are final. Product exchanges and returns are allowed up to 14 days after purchase.
ARRIVE EARLY
Clients are encouraged to arrive five minutes prior to their appointment so that we can make you as comfortable as possible and attend to any needs you may have.
CELL PHONES
Your cell phone is perfect for checking-in on Facebook, showing your favorite new celebrity style to your service provider, and scheduling your next appointment. In order to fully relax, please do remember to silence your ringer. Please minimize phone calls during your appointment. We know that is not always possible, if you need to step into a private room, please let us know.
CONVERSATION
You may have heard through the grapevine that we are a gossip-free salon. Many of our clients and Jasmine Stylists rank this as one of the best things about Jasmine Salon and Spa. We think you’ll appreciate the fact that we’re more interested in you, our client, and educating you on the latest styles and trends.
ALTERNATE STYLISTS
Every once in a while, your preferred Jasmine Stylist may be unavailable, due to an opportunity to attend advanced education, participate in a community event, or a very deserved relaxing vacation. Jasmine Salon and Spa is built on a culture of professionalism and teamwork, and it in no way hurts our feelings if you schedule with another stylist! In fact, you may even love your alternate stylist so much that you book with them next time—and that’s okay too! Far-fetched, you say? It’s been known to happen.